This Privacy Policy governs the manner in which Gomelo (Pty) Ltd. treats your personal information collected electronically when you use our website (which can be found at or pay online for certain products and services.




We respect your privacy and your personal information and for this reason, we take all reasonable measures, in accordance with this Policy, to protect your personal information and to keep it confidential, even when you are no longer our customer.




Confidentiality and security




Gomelo (Pty) Ltd has physical, technological and procedural security safeguards in place and will use its best endeavours to protect your personal information.




What is Personal Information?




Personal information refers to information that identifies or relates specifically to you, for example, your name, age, race, sex and identity number. Any information about what you buy, where you bank, and related information will also be regarded as personal information. To summarize, any information that we know about you will be regarded as your personal information.




Our obligations in terms of applicable legislation




This Privacy Policy will be governed by, construed and interpreted in accordance with enacted Privacy Laws of the Republic of South Africa.




How we collect your personal information




Whenever you use this website, complete an application form, contact us electronically, or use one of the services or facilities offered by us or any affiliate party, we will collect your personal information.




Why and how we collect and use personal information




In order to make your use of this website and all products and services offered on this website as successful and pleasurable as possible, it is necessary for us to find out exactly what you need and want from us. The following are reasons why we would collect your personal information:


  • to identify you;
  • in order for us to process your instructions or requests;
  • in order for us to ensure that we meet your needs, we may collect and analyse your personal information and combine all the information that we have about you to compile a profile of you in order for us to personalise and tailor our services to meet your specific needs;
  • once we have collected and analysed your personal information, we may send you promotional material or details which we think may be of interest to you. If any of this promotional information relates to products, promotions, news or services of an affiliate party, and if you indicate that you would like more details, we may inform the affiliate party to contact you directly. We will however, only inform an affiliate party to contact you directly if you have indicated that this is agreeable to you.




Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent.


If at any stage, after you have given us your consent, you no longer wish us to use or share your personal information with an affiliate party; you may at any stage withdraw your consent.




Protection of your personal information




We value the information that you choose to provide us with and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.




When you use the services or facilities provided by us, you may be given an access number, user name, password and/or personal identification number (PIN). You are responsible for maintaining the secrecy and confidentiality of your user name, access card, password and/or personal identification number ("PIN").




Correction of personal information




If you ever want to update or correct any of your personal information held by us, kindly contact us at the helpline on +27 (0)12 996 5120. Alternatively, you can update and correct your information yourself by logging onto the website.




Personal information held by or disclosed by you to a third party




Because we are not responsible for any representations or information or warranties or content on any website of an affiliate party (including websites linked to this website or websites facilitated by us), we do not exercise control over affiliate parties' privacy policies and you should refer to the privacy policy of any such affiliate party to see how such party protects your privacy.




Changes to this Privacy Policy




We reserve the right, in our sole discretion to amend (including without limitation, by the addition of new terms and conditions) this Privacy Policy from time to time. You agree to review the Privacy Policy whenever you visit this website for any such amendments. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.




Contravention of this Policy




To the extent that a court has jurisdiction over any dispute which may arise out of or in connection with this Privacy Policy, you agree to the exclusive jurisdiction of the Information Regulator and / or South African Courts.










Take note that the information contained in this document does not constitute legal advice on the subject of Personal Information Protection. Should you require advise, please contact your attorney or legal consultant. Should you elect to act and / or rely on the information herein contained, we indemnify ourselves against any loss or damage that may arise, whether direct or consequential.